These Terms and Conditions (“Terms”) constitute a legally binding agreement between Printerit (owned and operated by Rukhmani Publications) and every person who accesses or uses the platform. By using Printerit you confirm you have read, understood, and agreed to be bound by these Terms.
Introduction and Acceptance of Terms
Welcome to Printerit™ — a technology-enabled printing, stationery commerce, and delivery platform owned and operated by Rukhmani Publications, a proprietorship business registered under applicable Indian laws.
Rukhmani Complex, Sarkanda,
Bilaspur, Chhattisgarh – 495001
Support Email: developer.printerit@gmail.com
Support Number: +91 9039170305
Business Hours: 10:00 AM – 8:00 PM, Monday to Saturday (IST)
The Printerit™ platform includes, without limitation: mobile applications, websites, progressive web applications, delivery services, customer support channels, payment systems, digital products, subscription programs, loyalty and rewards systems, business account services, stationery commerce, and printing services.
1.1 Marketplace and Aggregator Role
Printerit™ may, at its discretion and at any time, act as a marketplace, aggregator, facilitator, logistics coordinator, or technology platform connecting users with third-party printing vendors, stationery suppliers, service providers, and delivery partners, in addition to or in place of providing such services directly. Where Printerit™ acts in such a facilitating capacity, references in these Terms to services “provided by Printerit™” shall be read to include services facilitated by Printerit™ through such third parties, and the liability provisions of these Terms shall apply with equal force.
By accessing, downloading, installing, registering on, browsing, uploading files to, placing orders through, or otherwise using Printerit™ in any manner, you expressly acknowledge and agree that you have read, understood, and accepted these Terms in their entirety.
These Terms apply to all users including individual consumers, students, educational institutions, coaching centers, businesses, offices, publishers, government entities (where legally permissible), and commercial organisations.
Printerit™ reserves the right to modify these Terms at any time. Revised Terms may become effective immediately upon publication. Continued use of the platform constitutes acceptance of any revised Terms. These Terms shall be read together with Printerit™'s Privacy Policy, Refund & Cancellation Policy, Delivery Policy, Wallet Policy, Referral and Rewards Policy, and any other policy published by Printerit™.
Eligibility to Use the Platform
The Printerit platform is intended only for individuals and entities legally capable of entering into binding agreements under applicable law.
2.1 Minimum Age
Users must be at least thirteen (13) years of age to create an account or use Printerit services. Any person below this age is prohibited from creating an account, submitting personal information, placing orders, or making payments.
2.2 Minor Users
Users aged 13 but below the age of majority may use Printerit only under the supervision, authorisation, and responsibility of a parent, guardian, or legally authorised representative, who assumes full responsibility for the minor’s activities.
2.3 Business and Commercial Users
Businesses, offices, organisations, publishers, corporations, and government bodies (where legally permissible) may use Printerit for lawful purposes. The person creating or operating an account must possess authority to act on behalf of the relevant organisation.
2.4 Geographic Eligibility
Printerit services are available only within locations and service areas supported by the platform. Service availability may vary depending on delivery coverage, operational capacity, and regulatory requirements. Printerit reserves the right to refuse service in locations outside its operational network.
2.5 Right to Refuse Eligibility
Printerit reserves the unrestricted right to refuse account creation, reject registration, restrict access, suspend, or terminate accounts at its sole discretion for legal, operational, security, compliance, or business reasons.
Account Registration and User Information
To access certain features of Printerit — including placing orders, uploading files, tracking deliveries, accessing invoices, and using wallet services — users may be required to create and maintain a valid account.
3.1 Mandatory Registration Information
During account creation, Printerit may require: Full Name, Mobile Number, Email Address, and Delivery Address. Users represent and warrant that all information submitted is true, accurate, complete, and not misleading.
3.2 Authentication Methods
Printerit may permit account creation and login through Mobile Number Verification (OTP), Google Account Authentication, or future authentication systems. Printerit reserves the right to add, modify, or replace authentication methods at any time.
3.3 Account Ownership and Non-Transferability
Accounts are personal and non-transferable. Users shall not impersonate another person, use false identities, sell, rent, transfer, or share accounts for commercial exploitation. Any attempted transfer or unauthorised sharing may result in immediate suspension or termination.
3.4 Multiple Accounts
Users shall not create multiple accounts to circumvent platform restrictions, abuse promotional offers, manipulate rewards programs, or engage in fraudulent activities. Printerit may merge, suspend, or terminate such accounts.
3.5 Account Deletion by User
Users may request permanent deletion of their account through available support channels. Requests may be subject to completion of pending orders, settlement of outstanding obligations, and legal retention requirements. Printerit may retain certain information after account deletion where required by law.
Account Security
The security of user accounts is of fundamental importance. Users are solely responsible for maintaining the confidentiality and security of their login credentials, OTPs, mobile devices, and authentication information.
4.1 OTP Security
Users shall not share OTPs with any person, disclose them to delivery personnel, publish them publicly, or store them in insecure locations. Printerit shall not be liable for losses arising from voluntary disclosure of OTPs by users.
4.2 Prohibited Security Practices
- Sharing account access with unauthorised persons
- Attempting to bypass authentication systems
- Reverse engineering platform security features
- Using automated tools to compromise accounts
- Attempting unauthorised access to other accounts
4.3 Unauthorised Access Reporting
If a user suspects unauthorised access, credential compromise, or suspicious activity, they must immediately notify Printerit through official support channels. Printerit may take measures including temporary account suspension, session termination, and credential reset procedures.
Addresses, Recipients and Delivery Information
Users are solely responsible for ensuring that all delivery information provided to Printerit is accurate, complete, current, serviceable, and accessible — including house numbers, building names, floor details, landmark information, recipient details, contact numbers, and entry instructions.
Printerit shall not be responsible for delays, failed deliveries, misdeliveries, additional expenses, or damages arising from incorrect, incomplete, outdated, or inaccurate information provided by users.
5.1 Third-Party Recipients
Users may place orders for family members, friends, students, employees, or institutions. The user placing the order remains fully responsible for recipient information, delivery instructions, contact details, and authorisation to receive the order. Printerit shall not be liable for disputes between users and recipients.
5.2 Address Modifications
Address modification requests may be submitted before dispatch and are subject to operational feasibility. Once an order has been dispatched, Printerit may decline such requests or impose additional delivery charges. Saving an address within an account does not guarantee delivery availability to that location.
User Responsibilities, Conduct and Platform Usage
By accessing Printerit, users agree to conduct themselves responsibly, lawfully, and in accordance with these Terms and generally accepted standards of good faith. Access to the platform is a privilege, not a right.
6.1 General Obligations
- Provide truthful, complete, and accurate information at all times
- Use the platform lawfully and only for legitimate purposes
- Respect Printerit employees, delivery personnel, partners, and support staff
- Pay all applicable fees, charges, and taxes associated with orders
- Cooperate with Printerit during investigations, disputes, and verification
6.2 Prohibited Activities
- Payment fraud, chargeback abuse, or identity misrepresentation
- Fake orders, promotional abuse, referral abuse, or wallet manipulation
- Attempting unauthorised access to platform systems or other accounts
- Uploading malicious software or interfering with platform operations
- Reverse engineering, circumventing security controls, or manipulating pricing
6.3 Respectful Conduct
Printerit maintains a zero-tolerance policy toward abusive, threatening, harassing, intimidating, or offensive communications directed at its staff, delivery personnel, customer support representatives, or partners.
6.4 Consequences of Violations
Where Printerit reasonably believes a violation has occurred, it may issue warnings, restrict functionality, suspend services, freeze accounts, cancel orders, remove promotional benefits, recover losses, terminate accounts, deny future access, or pursue legal remedies — with or without prior notice.
Printing Services
Printerit may provide printing services including Black & White Printing, Colour Printing, Photocopy Services, Binding, Spiral Binding, Lamination, Document Finishing, Stationery Products, Educational Materials, Business Printing, Institutional Printing, and future services introduced by Printerit.
7.1 Customised Nature of Orders
Users acknowledge that printing services are customised and made-to-order. Once production has commenced, printed materials generally cannot be reused, resold, or returned. Accordingly, printing orders may be subject to stricter cancellation, return, and refund limitations than ordinary retail products.
7.2 User Responsibility for Specifications
Users remain solely responsible for reviewing and confirming all selected specifications — including colour or black & white printing, paper size, page range, number of copies, binding options, lamination options, and finishing requirements — before placing an order. Printerit shall not be responsible for losses arising from incorrect user selections.
7.3 Print Quality Standards
Printerit shall make commercially reasonable efforts to produce printed output consistent with accepted printing industry standards. Users acknowledge that printing involves variables such as printer characteristics, ink, paper, environmental conditions, and production tolerances. Minor variations shall not automatically constitute defects.
7.4 Intellectual Property and Printing
Printerit does not independently verify copyright ownership, trademark rights, licensing status, reproduction permissions, or intellectual property compliance. Users warrant that they possess all necessary rights and permissions relating to uploaded content. Any intellectual property dispute remains the sole responsibility of the user.
File Upload Policy
Users remain fully and solely responsible for every file uploaded through Printerit, including file contents, accuracy, legality, ownership, copyright compliance, quality, and formatting.
8.1 Supported Formats and Limits
Printerit currently supports PDF (.pdf), JPG (.jpg), and JPEG (.jpeg) formats. The maximum permitted file size is generally 50 MB per uploaded file. Printerit reserves the right to modify these limits at any time.
8.2 Prohibited Uploads
- Files that violate applicable laws or infringe intellectual property rights
- Files containing malicious software, viruses, or harmful scripts
- Files intended to facilitate fraud or endanger platform security
8.3 Temporary Storage and Deletion
Uploaded files may be temporarily stored for order processing, preview generation, production preparation, and customer support. Printerit may automatically delete files after printing is completed and is not obligated to permanently retain user files. Users are advised to retain their own backups of all uploaded materials.
8.4 Operational Licence
By uploading content, users grant Printerit a limited, non-exclusive, revocable, royalty-free licence solely for receiving, storing, processing, generating previews, producing printed materials, and delivering services. No ownership rights are transferred to Printerit.
File Preview, Order Review and User Approval
Where file preview functionality is available, users shall be provided an opportunity to review their files before final confirmation. By approving a preview and placing an order, users acknowledge that the uploaded file, content, page sequence, print settings, and order specifications are correct.
Printerit does not undertake an obligation to verify accuracy of information, spelling, grammar, formatting, design quality, legal compliance, or factual correctness. Users remain solely responsible for verifying such matters before approval. Printerit shall not be liable for errors approved by the user.
Printing Accuracy, Production Standards and Quality
Printerit shall make commercially reasonable efforts to produce output consistent with generally accepted printing industry standards. Users acknowledge that commercial printing involves production tolerances and that absolute perfection cannot be guaranteed. Minor variations shall not automatically constitute defects.
10.1 Colour Reproduction (RGB vs. CMYK)
Digital screens display content using RGB colour systems while printing equipment commonly utilises CMYK. Colours may shift during conversion; bright screen colours may not reproduce identically. Such variations are normal industry phenomena and shall not constitute grounds for refunds, cancellations, or replacements. Printerit does not guarantee exact colour matching.
10.2 Production Error Claims
Claims relating to production defects, incorrect output, or printing-related issues attributable to Printerit must be reported on the same day as delivery. Where Printerit determines a genuine production error occurred, it may — at its sole discretion — reprint the order, replace the affected portion, provide a partial refund, provide wallet credit, or offer another commercially reasonable resolution.
Document Authenticity, Legality and User Responsibility
Printerit operates as a technology-enabled printing and delivery service and does not function as a government authority, certifying agency, legal verification service, auditing body, or document authentication provider.
Users remain solely and exclusively responsible for the authenticity, accuracy, completeness, legality, ownership, and validity of all documents, files, images, certificates, forms, and materials uploaded through the Printerit platform.
Copyright and Intellectual Property Rights
Users are solely responsible for ensuring they possess all necessary rights, permissions, authorisations, and licences required to upload, store, reproduce, print, and distribute content through Printerit.
12.1 Printerit Intellectual Property
All rights relating to the Printerit platform — including software, applications, website content, branding, logos, trademarks, service marks, graphics, platform design, databases, and technology infrastructure — remain the exclusive property of Printerit and/or its licensors. Users acquire no ownership rights in such materials.
12.2 Copyright Complaints
Where Printerit receives a complaint alleging infringement of intellectual property rights, it may suspend processing, reject orders, remove content, restrict access, suspend accounts, and cooperate with authorities. Printerit reserves the right to determine the appropriate response.
12.3 User Indemnification
Users agree to defend, indemnify, and hold harmless Printerit, Rukhmani Publications, its owners, employees, affiliates, partners, contractors, successors, and representatives from any claims, liabilities, losses, damages, costs, or legal proceedings arising from copyright infringement, trademark infringement, unauthorised use of content, licensing violations, or misrepresentation of ownership rights.
Prohibited Content and Restricted Activities
Users shall not upload, print, distribute, or reproduce through Printerit any content that:
- Violates applicable laws or court orders
- Infringes intellectual property rights of any person or entity
- Constitutes fraud, misrepresentation, or identity fraud
- Contains malware, viruses, ransomware, spyware, or harmful scripts
- Threatens, harasses, or promotes abuse of individuals
- Facilitates examination fraud or academic dishonesty
- Involves unlawful reproduction of financial instruments or currency
- Is intended to disrupt platform systems or exploit infrastructure
Printerit reserves the right to reject or remove such content, cancel orders, suspend or terminate accounts, and report suspected unlawful conduct to law enforcement agencies, government authorities, regulatory authorities, courts, payment providers, and other competent entities.
Order Placement, Acceptance and Cancellation
14.1 Formation of Contract
Submission of an order does not automatically create a binding obligation on Printerit. A binding contract arises only when Printerit accepts the order for processing and fulfillment. Printerit may review orders for technical feasibility, file compatibility, payment verification, fraud detection, and compliance concerns before accepting.
14.2 Order Rejection and Cancellation by Printerit
Printerit may reject, suspend, modify, or cancel orders for reasons including unsupported file formats, corrupted files, incomplete information, fraud concerns, compliance concerns, technical issues, security risks, product unavailability, or delivery infeasibility. Printerit shall not be obligated to provide detailed explanations in every case.
14.3 User Cancellation Rights
Printing services are customised and produced specifically per user instructions. Once production, binding, lamination, packaging, or customisation activities have commenced, orders shall generally become non-cancellable. Change-of-mind cancellations may be refused. Printerit reserves the right to determine eligibility for cancellation.
14.4 Order Modifications
Modification requests are subject to production status. Once printing or production has commenced, modification requests may be rejected. Address modification requests are accepted only before dispatch; changes after dispatch may attract additional charges. Additional charges may apply for approved modifications.
Pricing, Fees and Payment
15.1 Pricing and Dynamic Pricing
All prices are determined by Printerit and may be revised without prior notice. Printerit may utilise dynamic pricing models where charges vary based on order volume, demand levels, time of day, peak periods, delivery demand, resource availability, and business requirements. The same product or service may be offered at different prices at different times.
15.2 Accepted Payment Methods
Printerit may accept UPI Payments, Credit Cards, Debit Cards, Net Banking, Digital Wallets, Printerit Wallet (if introduced), Cash on Delivery (where available), and other payment methods introduced in the future. Printerit reserves the right to add, remove, suspend, or modify payment methods at any time.
15.3 Taxes and Charges
Applicable taxes, duties, levies, cess, convenience fees, and other lawful charges may be added to orders. Users remain responsible for payment of all applicable charges. Unless otherwise specified, all transactions are processed in Indian Rupees (INR).
15.4 Cash on Delivery (COD)
COD is a discretionary service and may not be available for all products, services, locations, order values, or customer categories. Where COD is selected, the user or recipient is obligated to pay the full amount at delivery. Repeated refusal to pay may result in permanent restriction of COD privileges.
Refunds, Replacements and Returns
Refunds are not automatic and shall only be provided where Printerit determines a refund is appropriate under these Terms, applicable policies, or applicable law. Submission of a complaint or dispute does not create an automatic entitlement to a refund.
16.1 No Refunds for User Errors
Unless otherwise required by law, Printerit shall generally not provide refunds for issues arising from wrong file uploads, incorrect quantities or specifications, formatting mistakes, typographical errors, change of mind, or accidental orders.
16.2 Printerit Production Errors
Where Printerit determines a genuine production error has occurred, it may at its sole discretion provide a reprint, replacement, partial refund, full refund, wallet credit, or alternative commercially reasonable resolution. The choice of remedy remains with Printerit.
16.3 Returns
Printing services, customised products, personalized products, and made-to-order items are generally not eligible for return once production has commenced or the order has been delivered. Change-of-mind returns will not be accepted for customised products.
16.4 Limitation of Compensation
Printerit shall not be liable for indirect, incidental, consequential, special, academic, business, reputational, emotional, or speculative losses — including missed deadlines, lost profits, lost business opportunities, or commercial losses. To the extent permitted by law, Printerit's liability shall generally be limited to the value of the affected order.
Delivery Services and Logistics
Printerit may provide delivery services directly, through employees, through independent delivery partners, through third-party logistics providers, or through any other fulfillment model. Delivery services are available only within designated service areas.
17.1 Delivery Timelines
All delivery times displayed by Printerit are estimates only. Actual delivery times may vary due to traffic, weather, operational factors, production requirements, or external events. Unless Printerit expressly guarantees a specific delivery commitment in writing, no displayed timeline is a legally binding guarantee.
17.2 Recipient Verification and OTP
Printerit may require OTP confirmation, delivery confirmation codes, recipient signatures, digital confirmations, or other verification methods before completing delivery. Successful OTP verification may be treated as evidence of authorised delivery. Users and recipients are responsible for safeguarding OTPs.
17.3 Failed Deliveries
A delivery may be considered unsuccessful where the recipient is unavailable, delivery information is inaccurate, payment is refused (COD), or access is denied. Printerit is not obligated to make unlimited delivery attempts. Additional delivery attempts may be subject to additional charges. For customised products, failed delivery due to user or recipient action shall generally not entitle the user to a refund.
17.4 Risk Transfer
Risk of loss and responsibility for products shall generally transfer upon successful delivery to the user, designated recipient, or authorised representative, or upon completion of OTP verification or signature confirmation.
Wallet, Credits, Rewards and Promotions
Any wallet, credit, reward, cashback, or promotional balance provided by Printerit is intended solely for use within the Printerit ecosystem and does not constitute a bank account, prepaid payment instrument, deposit account, investment product, or regulated banking service.
18.1 Wallet and Credit Restrictions
Unless expressly permitted by applicable law and Printerit's policies, wallet balances are generally non-transferable, non-assignable, non-saleable, not bank deposits, do not earn interest, are not investment products, and generally may not be withdrawn as cash.
18.2 Promotional Offers and Coupons
Promotional campaigns, coupons, cashback offers, discounts, and referral rewards are discretionary marketing initiatives. They may be subject to eligibility requirements, expiration dates, usage limits, minimum purchase requirements, and product restrictions. Printerit may modify or withdraw any promotional benefit at any time.
18.3 Fraud Prevention
Printerit may suspend, restrict, investigate, freeze, or terminate wallet access and reverse improperly obtained benefits where it reasonably suspects fraud, promotional abuse, referral abuse, account manipulation, or unauthorised activity.
Printerit Plus Membership and Subscription Plans
Printerit may introduce optional subscription-based programs such as Printerit Plus, Student Membership Plans, Business Plans, and Premium Delivery Plans. Participation is voluntary.
Membership benefits may include reduced delivery charges, free delivery eligibility, priority order processing, priority customer support, exclusive discounts, and cashback opportunities. Monthly, quarterly, or annual fees may apply and shall be disclosed before enrollment.
Printerit reserves the right to add, remove, or modify benefits; suspend or terminate membership services where abuse, fraud, or Terms violations occur; and discontinue programs where commercially necessary. Cancellation of a subscription generally affects future renewals; previously charged fees may be non-refundable.
Privacy and Data Handling
Printerit may collect name, mobile number, email address, delivery address, billing information, account credentials, device information, location information, uploaded files, transaction records, communication records, and customer support interactions.
Collected information may be used for account management, order fulfillment, payment processing, delivery coordination, customer support, fraud prevention, service improvement, analytics, marketing activities, and legal compliance — in accordance with applicable law.
20.1 Information Sharing
Printerit may share information with delivery partners, payment processors, technology providers, professional advisors, and government authorities where required by law. Sharing shall be limited to what is reasonably necessary for legitimate business purposes.
20.2 Data Retention
Printerit may retain information for periods necessary to fulfill services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. Printerit is not a permanent cloud storage provider. Users are advised to maintain their own backups of all uploaded materials.
Printerit may publish a separate Privacy Policy containing additional details regarding data collection, processing, user rights, and security practices. In the event of inconsistency, the more specific privacy document may govern.
Customer Support and Communications
Printerit may provide customer support through mobile application support, website support portals, email communications, telephone support, WhatsApp support, live chat services, and social media channels. Support availability may vary depending on operational schedules, staffing levels, and service requirements.
Users shall interact with support personnel respectfully. Abusive, threatening, harassing, or fraudulent conduct during support interactions may result in restriction of support access. Printerit may record, monitor, store, or review communications for quality assurance, security, fraud prevention, and dispute resolution purposes.
Support personnel are generally not authorised to modify legal terms, waive policies, or make binding commitments beyond their authority. Support communications do not modify these Terms unless expressly authorised in writing by Printerit.
Limitation of Liability and Disclaimer of Warranties
To the maximum extent permitted by applicable law, Printerit, Rukhmani Publications, and their directors, employees, affiliates, partners, contractors, and representatives shall not be liable for:
- Indirect, incidental, consequential, special, exemplary, or punitive damages
- Loss of profits, revenue, data, business, or opportunity
- Academic, reputational, or commercial losses
- Damages arising from user-generated errors, incorrect information, or user negligence
- Damages arising from third-party systems including payment gateways, logistics providers, or technology services
- Damages arising from force majeure events beyond Printerit's reasonable control
The Printerit platform is provided on an “as is” and “as available” basis. Printerit does not warrant uninterrupted service, error-free operation, complete security, or absolute accuracy of content. Where mandatory consumer protection laws apply, statutory rights are preserved.
Indemnification
Users agree to defend, indemnify, and hold harmless Printerit, Rukhmani Publications, its owners, directors, employees, partners, contractors, affiliates, successors, and representatives from and against any and all claims, liabilities, losses, damages, costs, penalties, investigations, legal proceedings, settlements, or judgments arising from:
- User's use of or access to the Printerit platform
- User's breach of these Terms or any applicable law
- Uploaded content including copyright infringement, fraud, or illegal materials
- User's violation of any third-party rights
- Inaccurate or misleading information provided by the user
This obligation shall survive termination of the user's account and cessation of use of the platform.
Governing Law, Dispute Resolution and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions, and shall be interpreted in accordance with the Information Technology Act, 2000, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian laws.
24.1 Informal Resolution
Before initiating formal legal proceedings, users agree to first attempt to resolve disputes informally by contacting Printerit through official support channels. Printerit shall make commercially reasonable efforts to resolve genuine disputes in good faith.
24.2 Jurisdiction
Subject to applicable law, any disputes arising out of or in connection with these Terms or the use of the Printerit platform that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts located in Bilaspur, Chhattisgarh, India.
24.3 Consumer Rights
Nothing in these Terms shall be construed to limit, exclude, or modify any rights granted to consumers under the Consumer Protection Act, 2019 (India) or any other mandatory consumer protection legislation. Users retain all statutory rights available to them under applicable law.
Miscellaneous Provisions
25.1 Severability
If any provision of these Terms is determined by a competent court or authority to be invalid, illegal, unenforceable, or void, the remaining provisions shall continue in full force and effect.
25.2 No Waiver
Printerit's failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and expressly acknowledged by Printerit.
25.3 Entire Agreement
These Terms, together with Printerit's Privacy Policy and all applicable supplementary policies, constitute the entire agreement between the user and Printerit with respect to the use of the platform and supersede all prior agreements, understandings, representations, or warranties.
25.4 No Partnership or Agency
Nothing in these Terms creates a partnership, employment relationship, joint venture, agency relationship, franchise, fiduciary duty, or similar legal relationship between Printerit and any user unless expressly agreed in writing.
25.5 Force Majeure
Printerit shall not be liable for any delay, failure, or disruption in services resulting from circumstances beyond its reasonable control, including natural disasters, severe weather, government actions, civil disturbances, transportation failures, public health emergencies, utility failures, cyberattacks, or other force majeure events.
25.6 Grievance Redressal (IT Act Compliance)
In accordance with the Information Technology Act, 2000, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the rules made thereunder, users may submit grievances, complaints, or concerns to Printerit™'s designated Grievance Officer using the details below. Printerit™ shall endeavour to acknowledge receipt of a grievance and address it in a timely manner in accordance with applicable law.
Name: Grievance Officer, Rukhmani Publications
Email: developer.printerit@gmail.com
Mobile: +91 9039170305
Address: Rukhmani Complex, Sarkanda, Bilaspur, Chhattisgarh – 495001
Business Hours: 10:00 AM – 8:00 PM, Monday to Saturday (IST)
25.7 Language
These Terms are written in English. In the event of any discrepancy between an English version and any translated version of these Terms, the English version shall prevail.
Educational and Academic Content
26.1 No Review of Academic Material
Printerit™ does not review, verify, or evaluate the accuracy, completeness, educational quality, legality, examination relevance, or academic suitability of any books, notes, assignments, question papers, project reports, or other educational material uploaded by users for printing.
26.2 Academic Integrity
Printerit™ is a printing and fulfilment service and does not monitor uploaded content for compliance with any educational institution's academic integrity policy, examination rules, or code of conduct. Printerit™ shall not be responsible for any academic misconduct, plagiarism, examination malpractice, or institutional disciplinary action arising from materials uploaded, printed, or distributed by a user. Responsibility for compliance with institutional rules rests solely with the user.
Delivery Partner Conduct
Delivery partners fulfilling Printerit™ orders may operate as independent contractors or through third-party logistics arrangements and do not act as personal representatives of the user or the recipient. Printerit™ shall not be liable for personal interactions, conduct, conversations, disputes, or actions occurring between a delivery partner and a user or recipient outside the scope of order fulfilment. Users and recipients are encouraged to report any inappropriate conduct by a delivery partner to Printerit™ customer support immediately so that appropriate action can be taken.
Digital Products and Stationery
28.1 Digital Products
Where Printerit™ offers digital products such as downloadable PDFs, e-books, templates, or digital study material, the following conditions apply unless expressly stated otherwise at the time of purchase:
- Digital products are non-refundable once access has been granted or the file has been delivered, except where required by applicable law
- Digital products are non-transferable and licensed for the purchasing user's personal use only
- Redistribution, resale, public sharing, or commercial exploitation of digital products is strictly prohibited
- Printerit™ may revoke access where misuse, fraud, or breach of this clause is detected
28.2 Stationery Products
Where Printerit™ offers stationery or physical retail products in addition to printing services, the following apply:
- Product images are illustrative only and actual products may vary in appearance
- Brands, manufacturers, and packaging may vary from those depicted at the time of listing
- Printerit™ may substitute a listed product with a reasonably equivalent alternative where the original is out of stock
- Returns are accepted only for items that are damaged, defective, or incorrect upon delivery, reported within the timeframe specified in Printerit™'s Refund & Cancellation Policy
Commercial Use, Service Levels and AI Systems
29.1 Restrictions on Commercial Use
Unless expressly authorised in writing by Printerit™, users shall not utilise the Printerit™ platform for mass reproduction, commercial resale of printed output, large-scale commercial publishing, or any large-scale commercial exploitation of Printerit™'s services that goes beyond the user's own personal, business, or institutional printing requirements.
29.2 No Service Level Guarantee
Except where expressly and specifically guaranteed in writing for a particular plan or order, Printerit™ does not guarantee platform uptime, response times, production capacity, processing speed, delivery speed, or continuous service availability. Estimated timeframes displayed on the platform are indicative only.
29.3 Automated Systems and Artificial Intelligence
Printerit™ may utilise automated systems, machine learning technologies, artificial intelligence tools, or algorithmic processes for order processing, fraud detection, personalised recommendations, customer support, pricing, and operational optimisation. Outputs generated by such automated systems are provided on an “as is” basis and Printerit™ does not warrant their accuracy in every instance.
29.4 Business Continuity
Printerit™ reserves the right to discontinue, withdraw, or modify any product, service, feature, membership programme, delivery zone, or business operation at any time, with or without notice, without any liability to users beyond fulfilment of orders already accepted and paid for at the time of such discontinuation.
Payment Integrity and Wallet Expiry
30.1 Chargebacks and Payment Disputes
Users shall not initiate fraudulent, false, or bad-faith chargebacks, payment disputes, or payment reversals in respect of an order that has been successfully delivered or otherwise fulfilled in accordance with these Terms. Where a chargeback or payment reversal is found to be unwarranted, Printerit™ reserves the right to recover the disputed amount, applicable collection costs, payment-processor penalties, legal expenses, and administrative fees from the user, and to suspend or terminate the user's account pending resolution.
30.2 Wallet, Credit and Reward Expiry
Promotional credits, cashback, referral bonuses, reward points, and wallet balances issued by Printerit™ may be subject to expiry after periods determined by Printerit™ and communicated at the time of issuance or through the platform. Expired balances shall not be reinstated except at Printerit™'s sole discretion.
File Storage Limitation and Account Suspension
31.1 Uploaded File Limitation of Liability
Printerit™ shall not be liable for accidental deletion, corruption, loss, unauthorised access, transmission errors, formatting changes, or storage failures affecting files uploaded by users. As stated in Section 20.2, Printerit™ is not a permanent cloud storage provider, and users are solely responsible for retaining independent backup copies of all files prior to and after upload.
31.2 Suspension Without Notice
Notwithstanding any other provision of these Terms, Printerit™ may immediately suspend, restrict, freeze, or terminate a user's access to the platform without prior notice where Printerit™ suspects fraud, security threats, abuse of the platform, payment irregularities, or legal or regulatory risk. Printerit™ shall endeavour to inform the affected user of the action taken and the general reason for it as soon as reasonably practicable.
Delivery Waiting Time
Delivery personnel may wait at the delivery location for a reasonable period, as determined by Printerit™'s operational policy, to enable the user or recipient to accept the order. Failure of the user or recipient to accept delivery within such reasonable period may result in the order being marked as a failed delivery, cancellation of the order, levy of a re-delivery fee, or, in the case of customised or perishable items, disposal of the product, in accordance with Section 17.3 of these Terms.
Liability Cap and Dispute Conduct
33.1 Maximum Aggregate Liability
Without limiting Section 22, and to the maximum extent permitted by applicable law, the aggregate liability of Printerit™, Rukhmani Publications, and their directors, employees, affiliates, partners, contractors, and representatives arising out of or in connection with a specific order shall not, under any circumstances, exceed the amount actually paid by the user for that specific order giving rise to the claim.
33.2 Individual Claims
To the extent permitted by applicable Indian law, users agree to bring any claim against Printerit™ only in their individual capacity, and not as a plaintiff or member of any purported class, representative, or collective action or proceeding.
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