This Privacy Policy describes how Rukhmani Publications, operating under the brand name “Printerit” (“Printerit”, “we”, “us” or “our”), collects, uses, stores, protects, discloses and otherwise processes personal data when you use the Printerit mobile application, website, printing and delivery services, customer-support channels, and delivery-partner, merchant or print-partner applications. Printerit acts as the Data Fiduciary for personal data for which it determines the purpose and means of processing under the Digital Personal Data Protection Act, 2023.
Scope
This Privacy Policy applies to anyone who interacts with the Printerit™ platform, including:
- customers and prospective customers
- website and mobile-app visitors
- recipients of an order placed by another person
- delivery partners and applicants
- merchants, printing partners, franchisees and service providers
- customer-support users
- any person whose personal data is contained in a document uploaded for printing
This Privacy Policy must be read together with our Terms and Conditions, Refund and Cancellation Policy, Delivery Policy, and any consent notice displayed at the time personal data is collected.
Personal Data We Collect
Depending on how you use Printerit, we may collect the following categories of personal data.
2.1 Account and Identity Information
- Full name, mobile number and email address
- Account password or authentication credentials
- Customer ID or account identifier
- Age, or confirmation that you are at least eighteen years old
- Profile photograph, where voluntarily provided
- OTP, login and account-verification records
2.2 Address and Delivery Information
- Delivery or pickup address, building, floor, room, landmark and delivery instructions
- Location coordinates, where permission is provided
- Recipient’s name and contact number
- Delivery status, route and proof of delivery
- Communication between you and the assigned delivery partner
2.3 Order and Transaction Information
- Products and services ordered, and print specifications such as size, colour, paper, binding and quantity
- Order date, amount, taxes, discounts and delivery charge
- Invoice and billing information
- Order status, cancellation, refund and complaint records
- Payment mode, payment transaction reference, payment status and limited transaction metadata
- Wallet, coupon, promotional-credit or subscription information, where applicable
2.4 Uploaded Documents and Print Content
Printerit™ may process files uploaded by you, including PDF, DOC, DOCX, PPT, PPTX, XLS, XLSX, JPG, JPEG and PNG files; photographs, scanned documents and handwritten notes; academic records, assignments, books, forms and certificates; identity, legal, employment, medical or financial documents; documents containing the personal data of other individuals; and print instructions and document metadata.
2.5 Device and Technical Information
- Device type, operating system and app version
- Browser type and language, and IP address
- Device or advertising identifiers, where legally permitted
- Crash reports and diagnostic information
- Login time, activity logs and security events
- Network and connection information, and interactions with app features
We do not collect persistent device identifiers such as IMEI or IMSI unless strictly necessary, legally permitted and separately disclosed.
2.6 App Permissions
- Camera: to scan, photograph or upload documents and proofs
- Photos, files or storage: to allow you to select documents for printing or save invoices
- Location: to identify your service area, select an address, calculate delivery charges, assign a nearby service provider and facilitate delivery
- Notifications: to provide order, payment, delivery and support updates
- Phone or communication functions: to allow customer-support or delivery calls, where initiated by you
The customer application will not collect background location unless a specific feature requires it and a separate prominent disclosure and consent are provided. A delivery-partner application may collect foreground or background location during an active shift or delivery for routing, order allocation, safety, fraud prevention and delivery tracking; such collection is separately disclosed before permission is requested.
Printerit™ does not ordinarily access your contact list, unrelated SMS messages, call logs, microphone recordings or inventory of installed applications.
2.7 Customer-Support Information
Chat, email and call records; complaint details; photographs or videos supplied as evidence; refund or payment information; feedback and ratings; and information needed to investigate an issue. Calls may be recorded for quality, training, dispute resolution and security after providing appropriate notice.
2.8 Delivery-Partner Information
Where applicable, we may collect name, photograph, mobile number and address; date of birth and identity-verification information; driving licence and vehicle details; bank-account or payout information; tax information; background-verification results; availability, attendance and delivery activity; live or historical location during active work; earnings, incentives, penalties and payout records; customer ratings and operational-performance data; and safety, support and incident records.
2.9 Merchant and Print-Partner Information
Where applicable, we may collect proprietor, director or authorised-person information; business name and address; PAN, GSTIN and registration details; bank and settlement information; store, machine and fulfilment information; order-performance and quality records; and contracts, invoices and support communications.
Sources of Personal Data
We collect personal data:
- directly from you
- from a person placing an order for you
- from delivery partners, merchants or printing partners
- from payment gateways and banks
- from authentication, communication, maps, cloud, analytics and support providers
- automatically through the app, website, cookies and SDKs
- from publicly available or legally accessible sources
- from government or law-enforcement authorities, where permitted by law
Purposes of Processing
We may process personal data to:
- create and maintain your account
- authenticate login and prevent unauthorised access
- receive, prepare, print, bind, pack and deliver orders
- calculate price, taxes, delivery charge and estimated delivery time
- assign print partners and delivery partners
- process payments, refunds, settlements and invoices
- send order, delivery and support communications
- provide customer service and resolve complaints
- verify delivery and investigate missing, delayed or damaged orders
- detect fraud, misuse, cyberattacks and payment abuse
- improve app stability, performance and service quality
- conduct internal analytics and demand forecasting
- manage partners, staff, merchants and service providers
- maintain accounting, tax and business records
- enforce our Terms and Conditions
- establish, exercise or defend legal claims
- comply with legal, regulatory and governmental requirements
- send promotional communications where you have consented or where permitted by law
We limit processing to data reasonably necessary for the stated purpose.
Consent and Other Permitted Processing
Where processing is based on consent, we will seek consent through a clear affirmative action. Consent may be withdrawn through the app, website or by contacting us.
Withdrawal of consent does not affect processing already lawfully undertaken. We may continue processing where necessary to:
- complete an order already placed
- issue an invoice or refund
- prevent fraud
- comply with law
- maintain legally required records
- establish or defend a legal claim
Printerit™ may also process information voluntarily provided by you to fulfil the service specifically requested by you.
Uploaded Printing Files
6.1 Limited Purpose
Uploaded files are processed only to verify that the file can be printed; generate a print preview or page count; apply your selected print settings; produce, package and deliver the order; troubleshoot print-quality issues; and comply with legal obligations.
6.2 Human Access
Access to uploaded documents is restricted to authorised personnel and service providers who require access for order fulfilment, print-quality review, technical troubleshooting, customer support, security or legal compliance. Personnel must not copy, photograph, disclose or use documents for personal or unauthorised purposes.
6.3 Confidentiality
Printerit™ uses reasonable controls to restrict access to print files, secure file transmission, separate customer jobs, clear temporary print queues, protect printed documents during packing and delivery, securely destroy misprints and excess copies, and contractually require confidentiality from relevant print and delivery partners.
6.4 Third-Party Information in Your Files
You must not upload personal data belonging to another person unless you are authorised to do so. You are responsible for ensuring that the document was lawfully obtained; printing it does not violate privacy, confidentiality, copyright or other rights; the document does not contain illegal content; and you have obtained any consent required from the individuals concerned.
Location Data
7.1 Customers
Location information may be used to determine whether Printerit™ serves your area, suggest or confirm a delivery address, calculate distance and delivery charges, assign an appropriate store or delivery partner, provide order tracking, and prevent fraudulent or false deliveries. You may manually enter an address instead of enabling device location, where the feature permits.
7.2 Delivery Partners
Location may be collected during active availability or delivery to allocate orders, provide navigation, display delivery progress, calculate distance or incentives, confirm pickup and delivery, investigate safety incidents or disputes, and detect location manipulation or fraud.
We do not use customer location to infer sensitive personal characteristics.
Payments
Payments may be processed by banks, UPI applications, card networks, payment gateways or other authorised payment-service providers.
8.1 What Printerit Does Not Store
Printerit™ generally does not directly store complete card numbers, CVV, UPI PIN, internet-banking password, card PIN, or payment OTP.
8.2 What Printerit May Retain
We may receive and retain limited information such as payment status, amount, payment method, transaction reference, refund reference, and payment-provider response. Payment providers process payment credentials under their own privacy policies, security standards and applicable Reserve Bank of India requirements.
Cookies, Analytics and SDKs
Our app and website may use cookies, pixels, APIs and software-development kits for login and session management; security and fraud detection; crash reporting; analytics; mapping and geolocation; payment processing; OTP and communication; cloud storage; customer support; delivery tracking; and measuring promotional campaigns.
We may use aggregated or de-identified information for business analytics. We do not attempt to re-identify properly anonymised information. Where required, non-essential cookies and advertising technologies will be used only after obtaining consent.
When We Share Personal Data
10.1 Printing Partners
Only the information and files needed to produce the order.
10.2 Delivery Partners and Logistics Providers
Recipient name, contact details, pickup and delivery location, delivery instructions and order information necessary for delivery. Delivery partners do not receive the contents of uploaded digital files unless they are also performing printing services and such access is necessary.
10.3 Payment Providers
Information necessary to initiate, verify, reconcile or refund a payment.
10.4 Technology Providers
Cloud hosting, security, analytics, communication, maps, support, authentication, database, backup and software providers.
10.5 Professional Advisers
Auditors, accountants, insurers, consultants and legal advisers, subject to confidentiality obligations.
10.6 Government and Legal Authorities
We may disclose information where reasonably necessary to comply with a law, order, warrant or lawful request; prevent or investigate an offence; report a cyber incident; protect users, employees, partners or the public; enforce our agreements; or establish or defend legal claims.
10.7 Business Restructuring
Personal data may be transferred in connection with a merger, acquisition, financing, reorganisation, insolvency or sale of business, subject to appropriate notice and safeguards.
No Sale of Personal Data
We do not sell uploaded files, document contents, addresses, payment information or customer profiles to data brokers or advertisers. We do not permit third parties to use uploaded printing documents for independent marketing, profiling or artificial-intelligence training.
Data Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected or as required by law. The table below sets out our recommended operational retention standards.
| Data Category | Normal Retention Period |
|---|---|
| Uploaded print files | Normally deleted within 7 days after delivery, completion or cancellation |
| Temporary print, preview and spool files | Cleared as soon as reasonably practicable after job completion |
| Files linked to an active complaint | Until the complaint is resolved, ordinarily not exceeding 30 additional days |
| Customer account information | Until account deletion or prolonged inactivity, subject to legal retention |
| Order and delivery records | Normally 3 years, except invoice and tax records |
| GST, invoice and accounting records | For the legally required period, generally at least 72 months from the relevant annual-return due date where applicable |
| Payment transaction metadata | For reconciliation, fraud prevention and legal requirements |
| Customer-support records | Normally up to 3 years after closure |
| Delivery route and location records | For the shortest operationally necessary period, ordinarily up to 180 days unless required for a dispute |
| Security and access logs | At least 1 year or longer where required |
| Marketing consent and opt-out records | For as long as necessary to demonstrate consent or suppression |
| Backup copies | Deleted or overwritten according to the backup cycle, ordinarily within 90 days after deletion from active systems |
GST law may require registered persons to retain relevant accounts and records for seventy-two months from the due date of the applicable annual return, with longer retention for proceedings or investigations.
We may retain information longer where a legal or regulatory requirement applies; a payment, refund or consumer dispute remains unresolved; fraud or security investigation is pending; litigation or legal proceedings are anticipated; a competent authority directs retention; or retention is necessary to establish or defend legal rights.
Deletion from active systems may not immediately remove encrypted backup copies, which are isolated and overwritten according to the backup schedule.
Data Security
Printerit™ implements reasonable technical and organisational safeguards appropriate to the nature of the information, which may include:
- Encryption during transmission, and encryption or equivalent protection for stored sensitive data
- Role-based access controls and multi-factor authentication for administrative accounts
- Restricted access to uploaded documents, with access logs and monitoring
- Malware and vulnerability protection, and secure software-development practices
- Periodic access review and secure backups
- Contractual security obligations for processors, and employee/partner confidentiality controls
- Secure disposal of printed waste, and incident-response procedures
Personal Data Breach
Where we become aware of a personal-data breach, we will:
- investigate and contain the incident
- take steps to reduce harm and prevent recurrence
- notify affected individuals, where required
- notify the Data Protection Board of India or other competent authority, where required
- report specified cyber incidents to CERT-In within the legally prescribed period
- cooperate with law-enforcement or regulatory authorities
Notifications may describe the nature of the breach, likely consequences, mitigation measures, recommended protective steps and a contact point for assistance.
Children’s Privacy
Printerit™ customer accounts are intended for individuals who are at least eighteen years old. A person under eighteen years should use Printerit™ only through an account operated by, or with verifiable consent and supervision of, a parent or lawful guardian.
We do not knowingly create independent accounts for children without required parental consent; undertake behavioural monitoring of children; direct targeted advertising at children; or process children’s data in a manner likely to cause a detrimental effect on their well-being.
Where we learn that a child’s personal data was collected without appropriate authorisation, we may suspend the account and delete the data, except where retention is required to complete an existing order, protect the child or comply with law.
Your Rights
Subject to applicable law and identity verification, you may request:
- confirmation of whether we process your personal data, and a summary of the personal data being processed
- information about processing activities
- correction of inaccurate or misleading data, completion of incomplete data, and updating of outdated data
- deletion of personal data
- withdrawal of consent
- cessation of promotional communications
- information regarding relevant processors or recipients
- grievance redressal
- nomination of another individual to exercise your rights in the event of death or incapacity, where applicable
We may decline or limit a request where we cannot verify your identity; the request relates to another person’s data; retention is required by law; deletion would affect an unresolved payment, order, dispute or legal claim; the request is fraudulent or abusive; or another lawful exception applies.
Account Deletion
You may request account deletion through:
- App: Profile → Privacy or Account Settings → Delete Account
- Website: https://printerit.in/auth/my_account.php
- Email: developer.printerit@gmail.com
On verified deletion: your account will be deactivated; active personal data will be deleted or anonymised where appropriate; uploaded files will be deleted according to the file-retention schedule; data held only for tax, fraud, security, dispute or legal purposes will be restricted and retained only for the required period; and deletion from backup systems will occur according to the backup cycle.
Marketing Communications
With your consent or where otherwise permitted, we may send offers and coupons; service announcements; new-area or new-feature notifications; subscription information; and Printerit™ promotional communications.
You may opt out using the unsubscribe option; app notification settings; device notification settings; or a request to customer support.
We do not use the subject matter or contents of your uploaded documents to select advertisements or promotions.
Cross-Border Processing
Some technology providers may process or store data outside India. Where personal data is transferred outside India, Printerit™ will take reasonable steps to comply with applicable transfer restrictions; enter into appropriate contractual arrangements; limit access to the specified purpose; require reasonable security safeguards; and comply with any country-specific restriction notified by the Government of India.
Uploaded print documents should preferably be stored and processed within India where commercially and technically feasible.
Automated Systems
Printerit™ may use automated systems to calculate prices; estimate delivery time; detect duplicate, fraudulent or suspicious transactions; select a nearby store or delivery partner; identify technical errors; prioritise customer-support cases; and detect misuse of coupons, accounts or location.
We do not ordinarily make decisions producing significant legal effects solely through automated processing without human review.
Third-Party Services and Links
Our services may contain links to third-party websites, payment applications, maps or communication services. Their privacy practices are governed by their own policies. Printerit™ is not responsible for processing independently undertaken by a third party after you leave our service or directly interact with that third party.
Consumer Grievances
For privacy or consumer complaints, please contact our Grievance Officer using the details below.
Name: Grievance Officer, Rukhmani Publications
Designation: Grievance Officer and Privacy Contact
Legal Entity: Rukhmani Publications
Registered Office: Rukhmani Complex, Sarkanda, Bilaspur, Chhattisgarh – 495001
Email: developer.printerit@gmail.com
Telephone: +91 9039170305
Support Hours: 10:00 AM – 8:00 PM, Monday to Saturday (IST)
We will ordinarily acknowledge a complaint within 48 hours, and seek to resolve it within one month. Where a grievance remains unresolved, you may pursue remedies available under applicable law, including the National Consumer Helpline or, when applicable, the Data Protection Board of India.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in law; new services or features; changes in technology or vendors; regulatory directions; or changes to our data-handling practices.
Material changes will be communicated through the app, website, email or another appropriate channel. Where required, we will obtain fresh consent before applying a new processing purpose.
The effective date displayed at the beginning of this policy indicates when the latest version became effective.
Governing Law
This Privacy Policy is governed by the laws of India.
Nothing in this Privacy Policy limits any non-waivable right available to a consumer or Data Principal under applicable law.
Contact Us
For questions, privacy requests or complaints, please reach out using the details below.
Operated By: Rukhmani Publications
Registered Office: Rukhmani Complex, Sarkanda, Bilaspur, Chhattisgarh – 495001
Privacy Email: developer.printerit@gmail.com
Customer Support Email: developer.printerit@gmail.com
Customer Support Number: +91 9039170305
Account Deletion Page: https://printerit.in/auth/my_account.php
Website: https://printerit.in
Appendix — Key Legal and Platform References
This Privacy Policy is informed by, and should be read consistently with, the following legal and platform frameworks:
- Digital Personal Data Protection Act, 2023
- Digital Personal Data Protection Rules, 2025
- Information Technology Act, 2000
- Consumer Protection (E-Commerce) Rules, 2020
- CERT-In Directions under Section 70B of the Information Technology Act, 2000
- Reserve Bank of India guidance on payment data storage
- Google Play User Data Policy and Data Safety requirements
- Apple App Privacy disclosure requirements
Rukhmani Publications
© 2026 Rukhmani Publications. All rights reserved. Printerit™ is a trademark of Rukhmani Publications.